Getting Started with XOi Vision 2

Reach out if you would like to join our early access group!

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38 articles in this collection
Written by Nekotia Jones and Simeon Prieskorn
Getting Started with XOi Vision Mobile

Getting Started - Downloading/Updating XOi Vision

How do I download Vision? How do I get a username and password? How to update Vision app?
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Written by Simeon Prieskorn
Updated over a week ago

Getting Started - Creating Your First Job

Creating a new job from My Work
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Written by Simeon Prieskorn
Updated over a week ago

Adding a Tag to a Job

Adding a new tag to a job that you have created to provide more searchable information about that job
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Written by Simeon Prieskorn
Updated over a week ago

Editing Job Info

How to edit your job info after you have created the job Work Order #, Customer and Location
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Written by Simeon Prieskorn
Updated over a week ago

Adding an Internal Note to a Job

Adding an internal note to a job describing information for internal use not included in the public share
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Written by Simeon Prieskorn
Updated over a week ago

Selecting a Workflow

What kind of job are you working on? What is a workflow?
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Written by Simeon Prieskorn
Updated over a week ago

Capturing Content for a Job

How do I capture a photo or a video? Can I upload from the gallery?
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Written by Simeon Prieskorn
Updated over a week ago

Viewing a Job's Content

How do I review the photos and videos I added to a job? How do I edit a job?
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Written by Simeon Prieskorn
Updated over a week ago

Completing a Job

How do I complete my Job? What does completing a Job mean?
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Written by Simeon Prieskorn
Updated over a week ago

Sharing a Job

How do I share a completed job? What types of sharing can I use?
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Written by Simeon Prieskorn
Updated over a week ago

Getting Started - What is Knowledge Base?

Knowledge Base Training Content Getting Started
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Written by Simeon Prieskorn
Updated over a week ago

How to Add Training Videos to Knowledge Base

Knowledge Base Training Videos That are Searchable
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Written by Simeon Prieskorn
Updated over a week ago
Getting Started with Live

What is Live Support?

What can you do with Live Support? How do you get started using it?
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Written by Simeon Prieskorn
Updated over a week ago

Getting Started with Mobile Device Video Calling

Live Support registration and login for mobile agent calling a guest with mobile device
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Written by Simeon Prieskorn
Updated over a week ago

Live Support Mobile Controls

Mobile controls for users who are using live support for a live video call
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Written by Simeon Prieskorn
Updated over a week ago

Mobile Device to Mobile Device Video Calling

Live Support mobile agent to guest
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Written by Simeon Prieskorn
Updated over a week ago

Accessing Live Support on the Desktop

Video and audio calling for communication Live Support desktop
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Written by Simeon Prieskorn
Updated over a week ago

Calling with Live Support

Starting a video and audio call
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Written by Simeon Prieskorn
Updated over a week ago

Live Support Calling a Virtual Support Center

Using the ACD use case in order to reach your virtual support team directly from a mobile device
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Written by Simeon Prieskorn
Updated over a week ago

Live Support Desktop Local Controls

Using the available controls for the desktop when using Live Support
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Written by Simeon Prieskorn
Updated over a week ago

Enable drawing in Vision Assist

Sightcall drawing annotation feature for recording.
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Written by Nekotia Jones
Updated over a week ago

Live Support Camera/Audio Settings

Selecting Camera, Mic and Speaker Using Away and Log Out
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Written by Simeon Prieskorn
Updated over a week ago