The message, "No visual content was captured on your service call. Thank you for your business.", may appear for a couple of reasons:

  • If the technician starts the process of linking the work order to the XOi job, but doesn't follow through to save.Remind the technician to select the save button when linking XOI jobs to work orders
  • If on a share page content was not added to a workflow steps which is configured to show customer facing content.Edit the workflow step to toggle on the 'Share content with customers and other external viewers' setting

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