The message, "No visual content was captured on your service call. Thank you for your business.", may appear for a different reasons:
Cause: Technician starts the process of linking the work order to the XOi job, but doesn't follow through by tapping Save/Submit.
Solution: Remind the technician to select the save button when linking XOI jobs to work orders
Cause: A blank 'Completed Job List' page appears when tapping the button to link the XOi job to the work order.
Solution: Have the user clear their browser history cache.
Cause: The technician enters a 7-digit work order number as the XOi job label. The mobile device attempts to place a phone call to the 7-digit work order number when it's tapped, rather than linking it to the work order.
Solution: Advise the technician to add a prefix to the number so that it doesn't appear as a phone number to the phone. For example, instead of '5555551212' enter the job label in XOi as 'wo#5555551212'
Cause: The workflow step is not configured to show customer-facing content.
Solution: Edit the workflow step to toggle on the 'Share content with customers and other external viewers' setting