If browser has open Vision pages, the telepresence may fail on the first attempt as it tries to connect via the mobile browser instead of the XOi app. This can be quickly fixed by making sure that the mobile app is the only place where the telepresence call goes through to.

Solution

  • Try closing all Vision pages on all browsers on the mobile device, then attempt the telepresence again.
  • Log out of the application, log back in, and attempt placing the call again.
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