This message appears when the application is unable to access the network while completing a workflow.

Workflow requires access to a cellular network or wifi so it is important to make sure that your network has a strong connection before starting workflow.

Solution

Confirm that you have a strong cellular or wifi network connection.

If you have a good connection but still see the error:

  1. Log out of the app by clicking the "hamburger" main menu icon, then Settings & Help, and select the button 'Logout'.
  2. Log back in to the application using your username and password.

This process of resetting the application should resolve any network issues. Please let us know if the issue isn't resolved at that point, and we'll be happy to help troubleshoot further.

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