When contacting support it is oftentimes helpful to create a quick screen recording showing the problem that you are experiencing so that we can recommend the right solution the first time and get you back to work as quickly as possible.
- On a ios device there is a built in screen recording tool. You can find the link to Apple's support article on using the screen recorder in the additional information section of this article.
- Android devices do not have a built in screen recording application, but there are some great options like the AZ recorder that is linked to in the additional information section of this article.
- How to create an screen recording in iOS:
- Try AZ Screen Recorder to create a screen recording in Android: